Exciting new chapter for children this summer

Saltire Roofing & Building is delighted to be announced as the proud new sponsor of the Borders Book Festival Family Series.

Match funding from the Culture & Business Fund Scotland has enabled us to cement a partnership to support this much-loved community event for at least the next 3 years.

The Book Festival, which was due to take place in Melrose at the beginning of June, was forced to cancel its famous gathering of readers and renowned authors in Harmony Garden due to the Covid-19 pandemic.

But thanks to the support of sponsors like Saltire Roofing and Building, it will instead be enjoyed online throughout the summer by thousands of readers of all ages.

Each Sunday, over twelve consecutive weeks in July, August & September, a collection of sparkling events for children and adults will be streamed on bordersbookfestival.org with a live, interactive Q&A with authors like James Naughtie, Neil Oliver and Sebastian Barry.

The new digital programme, which is entirely free, will kick off on Sunday 12th July with the Saltire Roofing & Building Family Series – an experience specifically created for children to enjoy with their parents, grandparents and carers.

Saltire Roofing & Building Managing Director Steven McIntosh said:

“I live in the Borders and I know just how important the Book Festival is to the community here so I’m delighted to be able to support the event during these difficult times. I’m also very grateful to the Culture & Business Fund Scotland for awarding us the match funding to help cement our sponsorship for at least the next 3 years. At Saltire Roofing & Building, we like to give back to local communities and we support many local charities and projects, particularly those aimed at helping children. Sponsoring the “Family Series” fits perfectly with our core values as a company and we hope it will be enjoyed by families across the Borders and beyond this summer.”

 Book Festival Director Paula Oglivie said:

“Saltire Roofing & Building Ltd don’t just support structures.  This family run company, which has completed a number of major roofing projects across the Scottish Borders, is also dedicated to improving the lives of young people in the region. Their patronage of local charity Cash for Kids is well known, but they also subsidise Lauder’s junior golf club memberships and are quietly working on a strategy to support after school clubs in our most disadvantaged areas. That commitment is clearly cemented in all that they do, as despite the dramatic impact of COVID 19 on all our industries, they’ve stuck by us, and we are delighted to welcome them as new sponsors to the book festival.”

Branching out in the Borders!

Saltire Roofing & Building is expanding its trusted multi-trade business in the Scottish Borders to meet increasing demand.

Over the last year, our team has completed a number of major projects for Scottish Borders Council including;

  • A new roof at Eyemouth Community Centre
  • A new roof and flat roof at Cockburnspath Primary School
  • A new roof at Morebattle Primary School
  • A new roof and lead work at Coldstream Workshops
  • New roofs at Duns Workshops
  • Essential maintenance on Melrose High Street

With many more projects in the pipeline, including another new roof at Greenlaw Primary school, management is now scoping out premises for a yard to permanently base a team in the Borders.

Saltire Roofing & Building Managing Director Steven McIntosh said:

“Our expansion plans are very much driven by an increasing demand for our service in the Borders area. I think the work we’ve carried out here has cemented our solid reputation that Saltire Roofing & Building is the team you can trust to deliver high quality. At the moment, our plans are at an early stage as we’re still in the process of finding suitable premises for a yard, but our hope is to have our new Borders base up and running in the very near future.”

Bogus workman warning!

We would like to issue a warning to all members of the public to be on their guard against bogus workmen who may be posing as staff from Saltire Roofing & Building Ltd.

It follows reports of cold callers, using our company name, to carry out work for cash.

These are NOT employees of Saltire Roofing & Building Ltd and any person who has recently fallen victim to this scam is advised to contact the police.

How can you tell if you’re dealing with Saltire Roofing & Building Ltd or a fraudster?

  • We do not cold call
  • We do not accept cash
  • We visit first then send a quote
  • Our operatives all have identity badges and uniforms with our logo
  • Our white vans and other work vehicles are branded with our company logo
  • All our vehicles are fitted with trackers and dash cams so we know where our operatives are at all times

We would urge anyone with information regarding these recent incidents to contact police.

100% Customer Satisfaction

Saltire Roofing & Building has hit its ultimate target of 100% customer satisfaction!

Our latest quality management report shows that in March, just before lockdown, every single one of the 68 customers we spoke to was entirely happy with our work.

The QMS International system has been carefully measuring satisfaction levels for our company over the last two and a half years, and the results are purely based on customer feedback.

During that time, 2,611 people have filled out a customer care card or taken part in our telephone survey and a very impressive average of 98.5% were totally satisfied.

Our team continuously strives to ensure all customers are completely content on every job, and in March that monumental 100% satisfaction target was achieved.

Since then, as a result of the Covid-19 pandemic, Saltire Roofing & Building has been operating with a skeleton staff to cover trade emergencies only, for our key clients.

Saltire Roofing & Building Managing Director Steven McIntosh said:

“If I could offer a customer satisfaction guarantee, this survey would be it, because the figures speak for themselves. We consistently hit high standards all year round but to smash that 100% customer satisfaction target is a fantastic feeling for all of us. We take great pride in our work and as we begin to emerge from lockdown, we’ll continue to embody our core values of being first for quality and customer care.”

 

Saltire praised for Covid-19 efforts

As life in lockdown continues, the team at Saltire Roofing & Building have been lifted by the heartfelt thanks they’ve received for their efforts over the last few weeks.

Skeleton staff are continuing to provide an essential service to cover trade emergencies for key clients during the Covid-19 pandemic.

Those who’ve had work carried out have been getting in touch with messages of thanks.

One Edinburgh Council tenant said:

“Yesterday morning we had two of your employees, a plumber and a joiner, attend our home to install a new water tank.

I would like to thank these guys for doing a wonderful job in these difficult times we are having at present with Covid-19.

Their cheery attitude and their professionalism are to be commended and I would like to say a big thanks to them both.”

Saltire Roofing & Building Managing Director Steven McIntosh said:

“It’s very pleasing to hear such positive feedback during these challenging times.

Saltire Roofing & Building is only operating to cover trade emergencies for key clients at the moment, and the safety of our staff and customers remains our first priority.

We hope all our customers are staying safe and well and we’d like to thank you for your understanding.

I’d also like to take this opportunity to say a huge thank you to the NHS and to all key workers who are continuing to do a fantastic job in incredibly difficult circumstances.”

Saltire MD inspires school kids

thank you card

School staff have praised Saltire Roofing & Building’s Managing Director for helping to inspire local youngsters during a recent event.

Steven McIntosh was invited to take part in “World of Work Week” at Castlebrae High School in Edinburgh.

Steven told pupils the story of his journey since leaving school.

He explained to the S3 children how he started out learning his trade as a roofer, working hard to begin his own business, which has grown into the successful multi-trades company he runs today.

The Thank You card from Castlebrae High School read:

“Thank you so much for your input with our S3’s last week for World of Work Week. It was great for our pupils to hear your story and they got a lot of information from your session. We are really keen to share and develop their knowledge and it’s only possible with support like yours. We really appreciate you giving up your time.”

Saltire Roofing & Building Managing Director Steven McIntosh said:

“I was very happy to go along to Castlebrae High School to deliver a talk to the pupils and I wish to thank the school for inviting me. If I managed to inspire at least one pupil to work hard to achieve their goals then it’s been a worthwhile experience. I strongly believe in supporting our local communities and as a company we try to do as much as we can to help kids get the best start in life.”

Saltire delivers 1k of gifts to kids in need this Christmas

cash for kids presents

Saltire Roofing & Building has donated a massive £1,000 worth of presents for local underprivileged children this Christmas.

It comes as Cash for Kids face a race against time complete this year’s Mission Christmas appeal.

The charity is working tirelessly to fulfil over 26,500 applications for gifts for children living in Edinburgh, the Lothians, Fife, Falkirk & the Scottish Borders, who will otherwise wake up to nothing on Christmas morning.

Managing Director Steven McIntosh visited Radio Borders Mission HQ in Tweedbank and Radio Forth Mission HQ at The Gyle Shopping Centre to see the operation in action and make a £500 donation to each campaign.

Handing over the cheques, which have already been spent on presents, Steven said:

“Mission Christmas is very close to all our hearts at Saltire Roofing & Building and we’re absolutely delighted to donate £500 worth of gifts to both the Radio Forth and Radio Borders campaigns and this year.

We hope these gifts will bring happiness to lots of children across Edinburgh, the Lothians, Fife, Falkirk & the Scottish Borders so that no child wakes up without a present on Christmas morning.”

Cash for Kids Regional Charity Manager for the East of Scotland, Emma Kemp said:

“Saltire Roofing & Building do a lot to help Cash for Kids with our campaigns throughout the year, and Stevie is always incredibly generous in his donation to Mission Christmas.

£1000 worth of gifts is amazing and will help us to ensure as many children as possible in Edinburgh, the Lothians, Fife, Falkirk & the Scottish Borders wake up to presents on Christmas morning.

Thank you so much to the team at Saltire Roofing & Building.”

               

First for Customer Care

customer service

Almost 100% of our customers have awarded us 10/10 for our service.

88 people took part in our telephone survey or completed a customer care card in October.

All of these customers awarded our team either a 9 or a 10 for the work we carried out, with 97% of the scores hitting the perfect 10.

 

Here’s what some of those customers had to say:

“Excellent service. Very nice men.”

“Very happy with the work Saltire carried out. Had Saltire do other work, always to a high standard.”

“Couldn’t have asked for a better plumber. I had a great laugh with the guy and he was absolutely brilliant.”

“Great team – would highly recommend.”

“TEN out of TEN. Lovely chap.”

 

Managing Director Steven McIntosh said:

“Every month we check our work by asking customers to complete a customer care card or take part in our telephone survey. This is the best way to ensure we’re consistently hitting high standards and remain first for customer care. We’re absolutely delighted with the latest results and such positive customer feedback because at the end of the day, that’s what matter to us the most.”

Saltire boss honoured by radio charity

cash for kids gold disk

It’s been a momentous month for Saltire Roofing & Building Managing Director Steven McIntosh. Not only has he celebrated his 50th birthday, but he’s also been presented with a very special gift from his friends at Radio Forth Cash for Kids in recognition of his ongoing charity work.

Earlier this week, Steven was awarded a personalised gold disc in honour of his long-term commitment to supporting children across Edinburgh, the Lothians, Fife and Falkirk.

Saltire Roofing & Building has sponsored Radio Forth’s “Cash for Kids in Action” since 2014. The daily on-air feature is vital in promoting the charity’s latest appeals in campaigns like “Coats for Kids”, “Mission Christmas” and many others.

Presenting the gold disc to Steven, Cash for Kids Regional Charity Manager Emma Kemp said:

“This personalised gold disc is a tribute to the commitment and support that Steven has shown to Cash for Kids. He’s been a champion of our charity since 2014, helping us to support the thousands of local children who need it most. We look forward to working with Saltire Roofing & Building on the exciting projects we have planned for the coming year, directly benefiting even more local children.”

Saltire Roofing & Building Managing Director Steven McIntosh said:

“We have a big focus on community benefits at Saltire Roofing & Building, and who better to benefit from our support than children who are in need and living right on our doorstep. Cash for Kids is a fantastic charity to work with and I’m truly honoured to receive this gold disc. I’m also delighted to be pledging even more support to Cash for Kids at both Radio Forth and Radio Borders in the year ahead.”

Check out our new Cherry Picker!

new cherry picker

The drive to boost our green credentials has hit an all-time high with the arrival of our brand new cherry picker!

The latest 2019 model boasts a fuel efficient, low emission engine, making it more eco-friendly.

Since purchasing our first cherry picker back in 2015, demand for hire has risen considerably.

In an average month, we can now complete over 100 jobs using this machinery.

As well as being a greener solution, the cherry picker is also cost-effective for clients with projects which involve working at heights, as there’s no need to erect large areas of scaffolding.

Managing Director Steven McIntosh said:

“Our previous cherry picker was only 4 years old and wasn’t due for renewal, but because of the environmental benefits of the newer model, we decided to renew early.

At Saltire Roofing & Building, we’re continually seeking ways to reduce the impact our operations may have on the environment.  

Our ISO 14001 Environmental Management accreditation means we’re wholly committed to reducing our carbon footprint, and our investment in the cherry picker is another example of this.”