customer service

Almost 100% of our customers have awarded us 10/10 for our service.

88 people took part in our telephone survey or completed a customer care card in October.

All of these customers awarded our team either a 9 or a 10 for the work we carried out, with 97% of the scores hitting the perfect 10.


Here’s what some of those customers had to say:

“Excellent service. Very nice men.”

“Very happy with the work Saltire carried out. Had Saltire do other work, always to a high standard.”

“Couldn’t have asked for a better plumber. I had a great laugh with the guy and he was absolutely brilliant.”

“Great team – would highly recommend.”

“TEN out of TEN. Lovely chap.”


Managing Director Steven McIntosh said:

“Every month we check our work by asking customers to complete a customer care card or take part in our telephone survey. This is the best way to ensure we’re consistently hitting high standards and remain first for customer care. We’re absolutely delighted with the latest results and such positive customer feedback because at the end of the day, that’s what matter to us the most.”